TERMS AND CONDITIONS OF USE
Terms of Website Use
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Fix All & More Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Fix All & More Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Fix All & More Ltd and accessing the Website in connection with the provision of such services. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
1. All Content included on the Website, unless uploaded by Users, is the property of Fix All & More Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Fix All & More Ltd.
Prohibited use
4. You may not use the Website for any of the following purposes:
in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner. Registration 5. You must ensure that the details provided by you on registration or at any time are correct and complete.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Registration
5. You must ensure that the details provided by you on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
Password and security
9. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
10. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
Links to other websites
11. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Fix All & More Ltd or that of our affiliates.
12. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
13. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
14. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy click here.
Availability of the Website and disclaimers
15. Any online facilities, tools, services or information that Fix All & More Ltd makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Fix All & More Ltd is under no obligation to update information on the Website.
16. Whilst Fix All & More Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
17. Fix All & More Ltd accepts no liability for any disruption or non-availability of the Website.
18. Fix All & More Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
19. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
20. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
21. To the maximum extent permitted by law, Fix All & More Ltd accepts no liability for any of the following: any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or a. b. c. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.
General
22. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
23. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
24. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
25. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
26. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Fix All & More Ltd details
29. Fix All & More Ltd is a company incorporated in England and Wales with Company number 13519019, and VAT Registration Number 454 8696 42, whose registered address is 24 Mill Road, West Sussex, RH101ND and it operates the Website https://fixandmore.co.uk/. You can contact Fix All & More Ltd by email on info@fixandmore.co.uk.
Retail Terms and Conditions of Sale
Products and services (the 'Products and Services') are supplied by us subject to the following terms and conditions and it is important that you read these before contracting with us so that you understand your rights and obligations.
1. Contracting Party
By placing an order ('Order') you will be entering into a legally binding contract with Fix All & More Ltd (company registration number 13519019), whose registered office address is 24 Mill Road, Crawley, RH10 1ND, trading as Fix All & More for the supply the Products and Services.
2. How To Contact Us
a) e-mail at info@fixandmore.co.uk
b) call us on 01293 922 942
c) write to us at our head office: 24 Mill Road, Crawley, RH10 1ND
3. Repairs, Service, and Rental Bookings
a) Specific times may be booked for repairs, servicing, and rentals. If you have selected a specific time, please be punctual or our ability to offer our services on that day may be impacted.
4. Mobile Services - Access to your Vehicle
a) You must present your vehicle at the address listed and at the time specified within the Order. You must provide Us with free and prompt access to your vehicle to enable Us to deliver the Products and carry out the Services.
5. Movement of Online Bookings
a) Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).
6. Supply and Service Performance Dates
a) Any dates for the supply of the Products and/or performance of the Services are estimates and whilst We will always try to meet those dates We will not be liable for any minor delays or failures. In particular, We will not be liable for any delays caused by circumstances beyond Our reasonable control, including but not limited to, adverse weather conditions, staff illness, or a general market shortage of particular Products.
7. Locale
a) Website purchases of Products and Services may only be made by residents of, and/or individuals, located in the United Kingdom
8. Products
a) Products may vary slightly from their online pictures. The images of the Products on Our website are for illustrative purposes only. Although We have made every effort to display the colours accurately, your Product may vary slightly from those images.
9. Specification of Products and Services
a) All Products supplied will correspond with any specification provided by Us and be of satisfactory quality and fit for purpose. We may, after the date of the contract, make reasonable changes to the specification of any Products or Services where that is required to ensure compliance with any applicable law or code of practice and/or where those changes do not result in any reduction to the standard, quality or performance of the Products or Services in question or otherwise place you at any disadvantage.
b) All Services will be performed by Us using all reasonable skill, care and diligence.
10. Price
a) The price of the Products and/or Services is for retail customers only, inclusive of VAT and will be the pounds sterling price stated on your Order. Unless explicitly stated, the cost of fitting any Products purchased is included in the price.
b) Our website contains a large number of Products and Services and it is always possible that, despite Our best efforts, some of the Products and/or Services listed on this website are incorrectly priced. We verify the prices included in your Order to Us as part of Our processing procedures so that, where Products and/or Services are incorrectly priced We may, at Our discretion, either contact you for your instructions in relation to your Order or reject your Order and notify you of such rejection.
c) We reserve the right, before the relevant contract is formed in accordance with these terms and conditions, to change the price of the Products and Services.
d) We shall be entitled to adjust the price payable by you to reflect any changes which are made to the rate of VAT between the point of Order and the completion of the work.
11. Quotations
a) All quotations are valid for 7 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date. The expiry date of promotional offers will be clearly marked.
b) Once Services have started you will be informed immediately of any additional work identified. A new printed quotation will be produced on request and additional work will only be carried out with your agreement.
12. Payment
a) For Products and Services ordered using Our website, payment will be taken when you place an Order.
b) For drive-in customers or for additional work undertaken for online customers, payment in full is required on completion of the work and prior to the removal of the vehicle.
c) If payment of invoices is not received by its due date, we reserve the right to recover all and any costs, commissions, fees or disbursements incurred for the collection of the outstanding payment including those which may be incurred by using a debt collection agency, howsoever incurred.
d) A grace period of 30 days will be granted beyond the due date during which no penalties will be incurred. After the expiration of the grace period, a late payment fee of £10 will be charged for each day the payment remains overdue. If payment is not received within the grace period + 30 days we reserve the right to take appropriate actions to collect the overdue amount. This may include sending reminders, contacting the debtor via phone or email, and seeking assistance from a collections agency. Any costs incurred in the collections process will be the responsibility of the debtor.
e) Late payments may be reported to credit bureaus, which could negatively affect the debtor's credit score and creditworthiness.
f) Persistent failure to make payments on time may result in the termination of services or contracts without further notice.
g) In the event of a dispute regarding late payment charges or any other related matters, both parties agree to resolve the issue through negotiation in good faith. These late payment terms and conditions may be modified or updated by mutual agreement in writing between the parties. By proceeding with the transaction, the debtor acknowledges and agrees to abide by these payment terms and conditions. Failure to comply may result in the imposition of penalties as outlined above.
13. Ownership of Products
a) All Products supplied remain Our property until paid for by you in full although this retention of ownership will not affect any claim which We may have against you for the payment of any overdue amount.
14. Removal of Parts
a) With the exception of warranty and service exchange parts, removed parts will be disposed by Us. Disposal will be in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.
15. Suspension of Work
a) If We suspend or delay the supply of any Products and/or the performance of any Services at your request or as a direct result of any breach by you of your obligations under this contract (for example, in the case of a mobile service, where you have failed to provide the correct address details, or you are not present at the address listed and at the time specified within the Order) then in addition to the original price payable by you, We reserve the right to charge you a reasonable additional amount to cover any unavoidable, or irrecoverable costs and/or expenses incurred by Us as a direct result of its suspension or delay in those circumstances.
16. Liability for Damage to Products
a) Once any Products have been supplied you will become liable for any loss or damage to those Products unless such loss or damage was caused by Us.
17. Liability for Structural Defects
a) We will not be liable for any damage to your vehicle which is caused as a direct result of structural defects or weaknesses unless that damage is caused as a direct result of a breach of Our obligations in this contract.
18. Our Responsibility for Death or Personal Injury
a) We accept full responsibility for any death or personal injury which may be caused: as a result of Our negligence; by any breach of its obligations under this contract; and/or as a result of any other act or omission on Our part and none of the limitations on Our liability set out in this contract will apply to claims for death or personal injury for which We are responsible.
19. Our other Responsibilities to You
a) If We breach any of Our obligations owed to you then We accept responsibility for any loss or damage which you may suffer as a direct result of Our breach and which was reasonably foreseeable on the date of the Order.
b) We do not though accept any responsibility for loss or damage which is not caused as a direct result of a breach by Us of Our obligations (including liability for any loss of earnings) or which was not reasonably foreseeable on the date of the Order.
c) We do not accept responsibility for any loss or damage to the extent that it is caused as a direct result of you breaching any of your obligations under this contract and/or due to circumstances beyond Our reasonable control.
20. Allowing Us the Opportunity to Put Things Right
a) If you suffer any loss or damage for which We are responsible then you must afford Us a reasonable opportunity to remedy the problem and you must take reasonable steps to minimise or avoid any loss or damage which you may suffer as a result of Our breach of contract.
b) We will not be responsible for any loss or damage if you fail to afford Us a reasonable opportunity to put it right and/or which could have been avoided or minimised by you taking reasonable steps which you failed to take.
21. Termination Due to Delay
a) You have the right to terminate your contract without reason and at no cost at any time before actual supply of the Products and/or performance of the Services and during a limited period following supply and/or performance – the cancellation terms are listed in clause 23 and set out full details of these rights and how you can exercise them.
b) If We fail to supply the Products and/or complete the performance of the Services by any dates agreed with you then, provided that the delay is not as a direct result of any breach by you of any of your obligations under this contract (such as you failing to allow Us access to your vehicle, in the case of a mobile service booking) and/or due to circumstances beyond Our reasonable control, you may request in writing that We complete all supply of Products and/or performance of Services within a further reasonable time period. If We then fail to complete all supply of Products and performance of Services within the reasonable time period specified by you, you will then have the option to terminate this contract due to Our breach.
22. Contract Termination
a) Unless terminated earlier in accordance with its provisions, this contract will automatically terminate on the last day of the applicable guarantee period.
b) Any termination of this contract will not affect any claim, cause of action or liability which may have arisen before the date of termination.
23. How To End Your Contract
a) Phone or email. Call customer care on 01293 922 942 or email Us at info@fixandmore.co.uk. Please provide your name, home address, details of the Order and, where available, your phone number and email address.
24. Cancellations and Refunds
a) For Services: you can cancel this contract during a “cooling-off period” of up to 14 days after the day on which We accept your Order.
c) For Products: you can cancel this contract during a “cooling-off period” of up to 14 days after the day on which the Products have been supplied.
d) By entering into this contract, you agree that We can on your request start work before your cooling-off period ends in which case you may lose the right to cancel.
e) If you decide to cancel this contract after We have started the supply of Products and Services to you We reserve the right to charge you for any Products or Services supplied and We shall be entitled to charge you a reasonable amount in respect of any costs and expenses which We may have incurred in providing or arranging any services before you cancelled.
f) We will refund you the price you paid for the Products including any applicable costs (including but not limited to necessary delivery and handling costs), by the method you used for payment.
25. Trademarks
a) All trademarks, service marks, and trade names that appear on this website are proprietary to Fix All & More Ltd, companies within its group, or other respective owners. Trademarks should not be copied without Our prior written permission.
26. Data Protection
a) Where you provide your personal data to Us or We otherwise process personal data about you in connection with these Terms and Conditions or the provision of Products or Services, We shall process your personal data in accordance with Our Privacy Policy. Our Privacy Policy is accessible at https://fixandmore.co.uk/privacy-policy-cookies
27. Third Party Rights
a) Only you and Us shall be entitled to enforce this contract. No third party shall be entitled to enforce any of the terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
28. Severance
a) If a court finds part of this contract illegal, the rest will still continue in force.
b) Each of the paragraphs of these terms operates separately.
c) If any court or relevant authority decides that any of the terms or paragraphs are unlawful, the remaining terms and paragraphs will remain in full force and effect.
29. Assignment
a) We may assign or sub-contract some or all of Our rights and obligations under this contract from time to time but any such assignment or sub-contracting will only be in circumstances which do not prejudice your rights under this contract.
30. Variations to these Terms & Conditions
a) Other than in the limited circumstances detailed in these terms and conditions where We may make certain unilateral changes, any variation to these terms and conditions will only be valid if agreed between you and Us in writing.
31. Entire Agreement
a) These Terms and Conditions, together with any documents referred to or incorporated into it constitute the entire agreement between you and Us and supersede all prior communications and proposals.
32. Governing Law & Jurisdiction
a) These terms are governed by English law and you can bring legal proceedings in respect of the Products and Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products and Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products and Services in either the Northern Irish or the English courts.
Service Plan Terms & Conditions
1. Defined terms
"Accelerated Payment" means any payment required by the Dealer in order for the Balance (plus any available Promotional Contribution) to meet the relevant Service Cost at the time the vehicle is presented for service, pursuant to clause 13.
"Balance" means the sum paid by the Customer at any time towards the Total Payment, less any Service Cost(s) and/or Management Fee(s) and/or Cancellation Fee due at such time.
"Cancellation Fee" means the sum paid by the Customer to the Dealer in respect of costs incurred in the event of early termination of the Contract. The Cancellation Fee is subject to VAT at the standard rate in effect at the date of cancellation.
"Contract" means this contract between the Customer and the Dealer whereby the Dealer agrees to provide the Services subject always to these Terms and Conditions.
"Customer" means the person named on the front page of this Contract for whom the Dealer has agreed to perform the Services.
"Dealer" means the motor dealership named on the front page of the Contract and which is an Authorised Repairer.
“Deposit Payment” means a sum payable (if any) by the Customer towards the Total Payment, payable on the date of the commencement of the Contract.
“Direct Debit Payment Scheme” means the facility offered to the Customer to pay towards the Total Payment due by way of monthly Direct Debit payments payable on the day of each month specified on the front page of the Contract.
“Management Fee” means a fee payable by the Customer in respect of costs incurred in the routine administration of the Contract. Management Fees are subject to VAT at the standard rate in effect at the date of the payment.
“Service Cost” means the cost of parts and labour incurred by the Dealer or Dealer Group in the provision of the Services.
“Service Plan Provider” means Fix All & More Ltd, 24 Mill Road, Three Bridges, Crawley, RH10 1ND
“Service(s)” means the routine maintenance services relevant to the Vehicle at the appropriate service intervals as specified in the Service Specification.
“Service Specification” means the Manufacturer or Dealer recommended service intervals and operations for the Vehicle current at the date of this Contract. For the avoidance of doubt, the Dealer retains the right to specify the applicable service intervals and operations.
“Direct Debit Payments” means the monies payable by the Customer towards the Total Payment, from time to time in accordance with the Direct Debit Payment Scheme.
“Total Payment” means the total sum payable by the Customer pursuant to this Contract as specified overleaf, as varied by changes to VAT (if any).
“Vehicle” means the motor vehicle more fully described on the front page of this Contract.
2. Payment
2.1. You shall pay the Total Payment on the dates specified in the Service Plan Schedule. The Total Payment made by you includes the Services Cost and any Management Fee.
2.2. Failure by you to pay the Total Payment on the dates specified shall entitle us to terminate this Service Plan and our obligations under the Service Plan shall stop immediately.
2.3. Services Costs will be deducted from your payment. In the event that the cost of the Services received by you prior to termination exceeds the payments made by you, you shall remain liable for the outstanding amount and shall make immediate payment to us of any balance due.
2.4. The Total Payment has been calculated on the basis of the Service(s) occurring at the time intervals specified in the Service Specification. We reserve the right to require an Accelerated Payment from you in the event of the Vehicle being presented for Service earlier than the time or mileage intervals specified in the Service Specification. Any such Accelerated Payment will be requested by us at the time the Vehicle is presented for Service but will not affect the amount of the Total Payment (and so the amount of each of the remaining Direct Debit Payments will then be reduced to reflect the Accelerated Payment). This Service Plan only obliges us to provide Services up to the value of payments made to date by you under the Service Plan.
2.5. Any Direct Debit Payments due pursuant to the Direct Debit Scheme have been calculated using the current rates of VAT. If the rate of VAT should change, the Administrative Partner will adjust the Total Payment and payments due pursuant to the Direct Debit Scheme and/or any Accelerated Payment to reflect the new rate of VAT, and you agree to pay the adjusted payments.
2.6. Any additional work carried out and/or materials supplied by us or an Authorised Retailer or Authorised Repairer that are not included in the relevant Service will be the responsibility of you and will be payable on collection of the Vehicle.
3. Direct Debit
3.1. You agree to make all Direct Debit and other payments as they fall due for payment on the dates specified on the front page of this Service Plan.
3.2. You may ask us to change your monthly repayment date by notifying us of the new date at least five business days before the change takes effect. We will change your direct debit payment dates to the date you choose, and we will not give you the normal advance notice for such a change.
4. Eligibility
4.1. Service Plans are not available for vehicles that are owned by motor traders (except Authorised Retailers). You represent that you are not a motor trader. Any breach of this clause shall entitle us to terminate the Service Plan.
5. Liability
5.1. Our liability in respect of the Service is limited to providing vehicle servicing in accordance with the Service Specification for the relevant service interval.
5.2. Our obligations under this Service Plan will end once all the Services have been provided pursuant to the Service Specification or until the Service Plan End Date.
6. Termination or transfer by you
6.1. You have the right to cancel this Service Plan within fourteen calendar days of you receiving a copy of this Service Plan Agreement (Cancellation Period).
6.2. If you cancel this Service Plan under clause 6.1 within the Cancellation Period, we shall cancel this Service Plan and return any payments that you have made less the cost of any Services that have already been completed at your request.
6.3. If you wish to cancel outside of the Cancellation Period you may still cancel the Service Plan at any-time until the Service Plan End Date. In these circumstances you will be required to pay us for the Services that have been completed and a Cancellation Fee. You shall not be entitled to cancel or to any refunds after the Service Plan End Date and you agree that any Balance shall be forfeited.
6.4. If at the date you terminate you have not yet paid the Services Cost, you will be liable for the outstanding amount and shall make immediate payment to us for that amount.
6.5. In the event of a transfer of the Balance to a vehicle which has higher Services Cost than the Vehicle then you will be advised of any change in the Total Payment and any payments made under the Direct Debit Scheme will be adjusted accordingly.
6.6. You will be notified by the Administrative Partner of any change in writing.
7. Payment Administration
7.1. You acknowledge that the Administrative Partner is entitled to collect all or part of the Total Payment and acts as agent for us in relation to the collection of any payments. The Administrative Partner will show on your bank statements for any Direct Debit payments along with the associated reference. The Management Fee will be collected as part of the Total Payment. For the avoidance of doubt the Total Payment on the Service Plan includes Management Fees.
8. Customer Obligations
8.1. You are reminded that if the Vehicle is still covered by the contractual warranty which came into force on the first registration then the continuing validity of such warranty may be affected if the Vehicle is not serviced at the time and mileage intervals appropriate to it. You are strongly advised to refer to the service schedule of the Vehicle for further information. In the event of any inconsistency between this Service Plan and the service schedule as to when Services are due, then the service schedule must be assumed to be accurate. If a Service is due in respect of the Vehicle, then it is your responsibility to arrange for that Service to be carried out regardless of whether the payments made to date under the Service Plan are sufficient to pay for the cost of the Service.
9: Code of Practice, Complaints policy and Alternative Dispute Resolution service.
9.1. If you are dissatisfied with the services provided under this Service Plan, please contact us, we will always do our utmost to resolve the matter promptly and will provide a full response within 10 days of your contact.
10. General
10.1. Statutory rights - Nothing in these terms and conditions will reduce your statutory rights.
10.2. Third party rights - This Services Plan is not enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
10.3. Governing Law - This Service Plan will be governed by the law of England and Wales and is subject to the exclusive jurisdiction of the English Courts.
Gift Card Terms & Conditions
Here you can read about the terms and conditions of our Gift Cards.
Gift Cards may be exchanged for goods the price of which being equal to or lower than the balance or value of the Gift Card. Gift Cards can be used as a complete or partial payment. If a purchase exceeds the redeemer's Gift Card balance or value, the remaining amount must be paid with another method of payment. If any item purchased with Gift Card is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded via the form of Gift Card originally used for such purchase.
Gift Cards can only be used online and cannot be redeemed in store. Gift cards are valid for 24 months from the day of purchase. They cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Card. Gift Cards cannot be used to purchase other Gift Cards. Gift Card is not cheque guarantee, credit or charge cards.
Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
Fix All & More shall not be liable or responsible for lost, stolen, destroyed or damaged Gift Cards, or if Gift Card is used without your permission. Fix All & More is unable to replace Gift Tender if lost or stolen.
Fix All & More reserves the right to refuse to accept any Gift Card (and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.
By purchasing, using or accepting Gift Card you confirm your acknowledgement and acceptance of these terms and conditions. Fix All & More reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights. Fix All & More is the sole issuer and obligator to you.
The remainder of these Terms shall apply to all purchases of goods made using Gift Card. To the extent that there is any conflict or inconsistency between the Terms and these Gift Tender Cards, these Gift Card Terms shall take precedence prevailing over the provisions of the Terms.
There are no limitations on how many times a Gift Card can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction. Gift Card balance enquiries can be obtained in store, or by calling 01293 922 942 from the UK.
The risk in any Gift Card shall pass to you upon delivery to you by our delivery service partners. The Gift Card remains the property of Fix All & More, and may not be tampered or interfered with, without Fix All & More’s consent. If Gift Card is found, please return to the nearest Fix All & More store.
Fix All & More makes no warranties, express or implied, with respect of Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.
You will get an email with a copy of your gift card when your payment is complete.
See our Fix All & More Gift Cards here
Terms and Conditions - Review & Reward Voucher Giveaway
Eligibility:
Participants must be of legal age in their jurisdiction.
The voucher giveaway is open to customers who have purchased and experienced our product or service.
Review Guidelines:
Reviews must be honest, detailed, and relevant to the product or service.
Inappropriate or offensive content will result in disqualification.
Reviews should be posted on designated platforms specified by the company.
Voucher Distribution:
Vouchers are limited and will be distributed on a first-come, first-served basis.
The company reserves the right to verify purchases and reviews before distributing vouchers.
Voucher Redemption:
Vouchers are non-transferable and can only be used by the individual who received them.
The validity period of the voucher will be clearly specified upon distribution.
Vouchers can only be redeemed within the specified timeframe.
Fair Use Policy:
The company reserves the right to revoke vouchers in case of misuse or violation of terms.
Vouchers cannot be combined with other promotions, discounts, or offers unless explicitly stated.
Community Guidelines:
Participants are encouraged to engage respectfully with the community and adhere to the platform's terms of use.
The company reserves the right to disqualify participants who engage in spam, fraudulent activity, or any behavior deemed inappropriate.
Changes and Termination:
The company reserves the right to modify, suspend, or terminate the voucher giveaway program at any time without prior notice.
Any changes to the terms and conditions will be communicated to participants through the company's official channels.
Privacy Policy:
By participating, participants agree to the company's privacy policy.
Personal information collected will be used solely for the purpose of the voucher giveaway and will not be shared with third parties.
Dispute Resolution:
Any disputes arising from the voucher giveaway will be resolved by the company, and its decision will be final.
Legal Compliance:
The voucher giveaway is subject to all applicable laws and regulations.
By participating in the Review & Reward Voucher Giveaway, participants agree to abide by these terms and conditions. The company reserves the right to disqualify participants who do not comply with these terms.
TOTAL Engine Flush & Care Service Terms and Conditions
Scope of Service:
1.1 The Engine Flush Service provided by Fix All & More Ltd involves the removal of deposits, sludge, and contaminants from the internal components of an internal combustion engine.
1.2 This service is designed to restore engine performance, improve fuel efficiency, and prolong the life of the engine.
Appointment and Service Duration:
2.1 Customers must schedule an appointment for the Engine Flush Service in advance.
2.2 The duration of the service may vary depending on the make and model of the vehicle and the severity of the sludge build up in the engine. Customers will be informed of the estimated duration before the service begins.
Customer Responsibilities:
3.1 Customers are responsible for providing accurate information about their vehicle, including make, model, and current mileage.
3.2 Customers must disclose any known engine issues, modifications, or aftermarket components that may affect the service.
Payment:
4.1 The customer agrees to pay the specified fee for the Engine Flush Service as outlined in the provided estimate.
4.2 Additional charges may apply for any extra services requested by the customer and not included in the original estimate.
Disclaimer:
6.1 The Engine Flush Service is not a substitute for regular maintenance and does not address pre-existing mechanical issues.
6.2 Fix All & More Ltd is not responsible for any damage to the engine or vehicle resulting from undisclosed pre-existing conditions or improper maintenance.
Limited Warranty:
7.1 Fix All & More Ltd provides a limited warranty on the Engine Flush Service for a specified period. Details of the warranty coverage will be provided to the customer upon completion of the service.
7.2 The warranty does not cover damage caused by negligence, misuse, or failure to follow recommended maintenance schedules.
Customer Satisfaction:
8.1 Customer satisfaction is important to Fix All & More Ltd. If a customer is dissatisfied with the service, they must notify Fix All & More Ltd within seven (7) days of the service date for resolution.
8.2 Fix All & More Ltd will make reasonable efforts to address and resolve any customer concerns in a timely manner.
Changes to Terms and Conditions:
10.1 Fix All & More Ltd reserves the right to modify these terms and conditions at any time. Customers will be notified of any changes in advance.
10.2 Continued use of Fix All & More Ltd's services after the effective date of changes implies acceptance of the modified terms and conditions.
Car Valeting Service Terms and Conditions
1. Service Description: Our car valeting service includes cleaning, detailing, and polishing both the interior and exterior of vehicles to enhance their appearance.
2. Booking and Payment:
Customers must book their valeting service in advance through our designated booking channels.
Payment must be made in full upon collection of the vehicle.
We accept various payment methods, including credit/debit cards, online transfers, and cash payments.
3. Cancellation and Rescheduling:
Customers can cancel or reschedule their valeting appointment up to 24 hours before the scheduled time without incurring any additional charges.
Cancellations or rescheduling requests made within 24 hours of the appointment may be subject to a cancellation fee.
4. Vehicle Condition:
Customers must ensure that their vehicle is in a suitable condition for valeting services. This includes removing any personal belongings and ensuring the vehicle is accessible for cleaning.
We reserve the right to refuse service if the vehicle is deemed unsuitable for valeting due to excessive dirt, damage, or other factors that may compromise the quality of the service.
5. Liability:
While we take utmost care in providing our valeting services, we are not liable for any damage to the vehicle or its contents that occurs during the service.
Customers are responsible for informing us of any pre-existing damage or special requirements regarding their vehicle prior to the service.
6. Completion of Service:
We strive to complete all valeting services within the agreed-upon timeframe. However, the duration may vary depending on the condition and size of the vehicle.
Customers will be notified upon completion of the service and must inspect the vehicle to ensure satisfaction before departure.
7. Satisfaction Guarantee:
We aim to provide a high-quality valeting service that meets or exceeds customer expectations. If customers are not satisfied with the service provided, they must notify us immediately, and we will endeavor to rectify any issues.
8. Customer Responsibilities:
Customers must provide accurate information at the time of booking, including contact details and vehicle specifications.
Customers are responsible for ensuring the vehicle is available at the agreed-upon location and time for the valeting service.
Any special instructions or requests regarding the valeting service must be communicated to us in advance.
9. Privacy Policy:
We respect the privacy of our customers and will not disclose any personal information provided to us during the booking process or service provision to third parties without consent, except where required by law.
10. Amendments to Terms and Conditions:
We reserve the right to amend these terms and conditions at any time. Customers will be notified of any changes, and continued use of our services constitutes acceptance of the updated terms.
By booking our valeting service, customers agree to abide by these terms and conditions. If you have any questions or concerns, please contact us for clarification before booking.